XALIRIO FASHION

RETURN, REFUND & CANCELLATION POLICY

We want our customers to have a smooth and reliable shopping experience. Please read the following policy before requesting a return or refund.

1. Return Eligibility

A return may be accepted only when the reason for return is genuine and falls within our applicable return conditions.

The returned product must be received by Xalirio Fashion in the same condition in which it was delivered, including the product, packaging and any accessories provided with the order.

Products that are damaged, used, altered, incomplete or returned without the required packaging may not be eligible for a refund.

1. Product Inspection

All returned products are subject to inspection after reaching us.

A refund will be processed only after the returned product has been received and verified to be in acceptable condition.

1. Refund

Once the returned product is received and approved, the eligible refund amount will be processed within 5–7 working days.

The actual time taken for the amount to reflect in the customer’s bank account/payment method may vary depending on the payment provider or bank.

1. Non-Eligible Returns

A return/refund may be rejected if:

• The product is used or damaged by the customer.
• The product is returned in a different condition.
• The product is missing from the returned package.
• The product has been modified or tampered with.
• The return reason is found to be false or invalid.
• The product does not meet our return eligibility requirements.

1. Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process after delivery.

1. How to Request a Return or Refund

For return or refund assistance, please contact our customer support team with:

• Order ID
• Customer name
• Contact number
• Reason for return/refund
• Relevant photographs/videos, where applicable

Customer Support:
Phone: 8669127833
Email: [email protected]

Please note: Return and refund requests are subject to verification and approval according to this policy.